Welcome to ChitrChat, an AI-powered language learning platform owned and operated by ShakeBlock, LLC ("we," "us," or "our"), a company registered in Wyoming, USA. These Terms of Service ("Terms") govern your access to and use of the ChitrChat website and related services (collectively, the "Service").
By accessing or using the Service, you agree to be bound by these Terms and our Privacy Policy, which is incorporated by reference. If you do not agree to these Terms, please do not access or use the Service.
You must be at least 18 years old to use the Service. By creating an account or using the Service, you represent and warrant that you are at least 18 years of age. We do not knowingly collect information from or permit anyone under 18 to use the Service.
To access certain features of the Service, you must register for an account. When you register, you agree to:
The Service offers various subscription plans with different features and pricing. By subscribing to a paid plan, you agree to pay all fees associated with your subscription according to the pricing and billing terms in effect at the time.
We may change subscription prices at any time. For existing subscribers:
Payments are non-refundable, except where required by law. These Terms do not override any mandatory local laws regarding your refund or cancellation rights.
Before subscribing, you have the opportunity to evaluate the Service through a free trial that provides substantial access to the Service's core features. By subscribing to a paid plan after using the free trial, you acknowledge that you have had the opportunity to evaluate the Service and you expressly request and consent to immediate performance of the Service upon subscription.
If you believe you are entitled to a refund under applicable law, contact us at the email address below with details of your request. We will review and respond within a reasonable time.
ChitrChat uses artificial intelligence to provide language learning experiences, including:
Artificial intelligence and machine learning are rapidly evolving fields. We work continuously to improve the Service, but given the probabilistic nature of machine learning, the Service's output may, in some situations, contain errors, inaccuracies, or content that does not accurately reflect real people, places, or facts.
In addition, language teaching involves deliberate simplification. ChitrChat is designed as a learner-friendly tutor rather than a linguistic reference, and we instruct the AI to prioritize approachability and learner comprehension over technical precision. As a result, you should expect that the Service will make mistakes in every lesson module, and that some output will be approximate by design. Specifically:
When you use the Service, you understand and agree that:
You are solely responsible for:
All content, features, and functionality of the Service, including but not limited to:
are owned by ShakeBlock, LLC, our licensors, or content providers and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property laws.
We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your personal, non-commercial language learning purposes, subject to these Terms.
You may not:
You agree not to use the Service:
Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.
By using the Service, you consent to the collection, processing, and use of your information as described in our Privacy Policy, including:
You have rights regarding your personal data as described in our Privacy Policy, including the right to access, correct, and delete your data. Contact us at support@chitrchat.com to exercise these rights.
We strive to provide reliable access to the Service, but we cannot guarantee:
We reserve the right to:
For material changes that significantly impact your use of the Service, we will provide reasonable advance notice through email or in-app notifications.
If we decide to permanently discontinue the Service, we will provide reasonable advance notice and a pro-rata refund for any prepaid, unused portion of an active subscription.
Important Legal Notice: This section limits our liability to the maximum extent permitted by applicable law. Some jurisdictions do not allow certain limitations, so these may not apply to you.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL SHAKEBLOCK, LLC, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:
OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY, OR ONE HUNDRED DOLLARS ($100), WHICHEVER IS GREATER.
You acknowledge that AI technology has inherent limitations and agree that we are not liable for:
Nothing in these Terms limits liability that cannot be excluded or limited under applicable consumer protection laws, including but not limited to liability for death or personal injury caused by negligence, fraud, or willful misconduct.
You agree to defend, indemnify, and hold harmless ShakeBlock, LLC, its affiliates, licensors, and service providers, and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees and including claims for personal injury) arising out of or relating to:
This indemnification does not extend to claims arising from our intentional misconduct or gross negligence, or where prohibited by applicable law.
You may terminate your account at any time by:
We may terminate or suspend your account and access to the Service for any reason permitted by applicable law, including:
Where required by applicable law, we will provide reasonable advance notice and a statement of the reason for termination. In cases of material breach, fraud, or risk to the Service or other users, we may terminate immediately without prior notice.
Upon termination:
If you believe we have suspended or terminated your account in error, you may appeal by contacting us at the email address listed in Section 19. Please include your account email and a brief explanation of why you believe the action was taken in error. We will review appeals in good faith within a reasonable time.
ChitrChat respects intellectual property rights. All content on the Service is created by or licensed to ChitrChat. If you believe that any material on the Service infringes your copyright, please contact us at support@chitrchat.com with a description of the material and your contact information, and we will review and respond accordingly.
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR RIGHTS AND WILL HAVE A SUBSTANTIAL IMPACT ON HOW CLAIMS YOU AND WE HAVE AGAINST EACH OTHER ARE RESOLVED.
You and ShakeBlock, LLC agree that any dispute, claim, or controversy arising out of or relating to these Terms or the breach, termination, enforcement, interpretation or validity thereof, or the use of the Service (collectively, "Disputes") will be settled by binding arbitration, except that each party retains the right to seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation or violation of a party's copyrights, trademarks, trade secrets, patents, or other intellectual property rights.
You acknowledge and agree that you and ShakeBlock, LLC are each waiving the right to a trial by jury or to participate as a plaintiff or class member in any purported class action or representative proceeding. Unless both you and ShakeBlock, LLC otherwise agree in writing, any arbitration will be conducted only on an individual basis and not in a class, collective, consolidated, or representative proceeding.
Notwithstanding the above, either party may bring an individual action in small claims court if the claim qualifies for small claims court in the jurisdiction where you reside.
The arbitration will be administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules and the Supplementary Procedures for Consumer Related Disputes. The individual arbitration shall be held in the county in which you reside or at another mutually agreed location. If the value of the relief sought is $10,000 or less, you or ShakeBlock, LLC may elect to have the arbitration conducted by telephone, video conference, or based solely on written submissions, which election shall be binding on the parties subject to the discretion of the arbitrator to require an in-person hearing if the circumstances warrant. In cases where an in-person hearing is held, you and/or ShakeBlock, LLC may attend by telephone or video conference, unless the arbitrator requires otherwise. Any settlement offer made by either party shall not be disclosed to the arbitrator. If the AAA is unavailable or unwilling to hear the dispute, the parties will select an alternative arbitral forum.
The arbitrator, and not any federal, state, or local court or agency, shall have exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability, or formation of this arbitration agreement, including any claim that all or any part of this arbitration agreement is void or voidable. The arbitration will decide the rights and liabilities, if any, of you and ShakeBlock, LLC. The arbitrator's award shall be final and binding on all parties, except for a limited right of appeal under the Federal Arbitration Act.
Payment of all filing, administration, and arbitrator fees will be governed by the AAA's Consumer Arbitration Rules and the AAA's then-current fee schedule. Under those rules, your filing fee as a consumer is capped at the amount specified in the AAA Consumer Arbitration Rules, and ShakeBlock, LLC bears the remainder of the AAA's administrative fees and the arbitrator's compensation. If you are unable to afford the consumer filing fee, you may apply to the AAA for a fee waiver in accordance with its rules.
You have the right to opt out of binding arbitration within 30 days of the date you first agreed to these Terms by sending written notice of your decision to opt out to: support@chitrchat.com. The notice must include your name and address, and an unequivocal statement that you want to opt out of this arbitration agreement. If you opt out of this arbitration agreement, all other parts of these Terms will continue to apply to you.
Notwithstanding any provision in these Terms to the contrary, if ShakeBlock, LLC makes any future change to this arbitration provision (other than a change to the notice address), you may reject any such change by sending us written notice within 30 days of the change to the notice address above. By rejecting any future change, you are agreeing that you will arbitrate any dispute between us in accordance with the language of this arbitration provision as of the date you first accepted these Terms.
If any portion of this arbitration agreement is found to be unenforceable or unlawful for any reason, (1) the unenforceable or unlawful provision shall be severed from these Terms; (2) severance of the unenforceable or unlawful provision shall have no impact whatsoever on the remainder of the arbitration agreement or the parties' ability to compel arbitration of any remaining claims on an individual basis pursuant to the arbitration agreement; and (3) to the extent that any claims must therefore proceed on a class, collective, consolidated, or representative basis, such claims must be litigated in a civil court of competent jurisdiction and not in arbitration, and the parties agree that litigation of those claims shall be stayed pending the outcome of any individual claims in arbitration.
These Terms are governed by and construed in accordance with the laws of the State of Wyoming, United States, without regard to conflict of law principles.
For any disputes not subject to arbitration as set forth in Section 14 (Dispute Resolution By Binding Arbitration), any legal action or proceeding arising out of or relating to these Terms or the Service shall be brought exclusively in the federal or state courts located in Wyoming, and you consent to the personal jurisdiction of such courts, except where prohibited by applicable consumer protection laws.
Notwithstanding the above, mandatory consumer protection laws of your jurisdiction may apply regardless of this choice of law. Nothing in these Terms, including the arbitration agreement, limits any mandatory consumer rights that cannot be waived by agreement.
While the Service is accessible globally, we make no representation that the Service is appropriate or available for use in all jurisdictions. Users accessing the Service from jurisdictions where such access is illegal are prohibited from doing so.
The Service may be subject to export control laws and regulations. You agree not to export, re-export, or transfer the Service or any technology underlying the Service in violation of applicable export control laws.
You are responsible for compliance with all applicable local laws and regulations in your jurisdiction, including but not limited to data protection, consumer protection, and educational regulation laws.
These Terms, together with our Privacy Policy, constitute the entire agreement between you and ShakeBlock, LLC regarding the Service and supersede all prior or contemporaneous understandings and agreements.
If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will remain in full force and effect, and the invalid provision will be replaced with a valid provision that best approximates the intent of the original.
Our failure to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision. Any waiver must be in writing and signed by an authorized representative.
You may not assign or transfer these Terms or your account without our prior written consent. We may assign these Terms and transfer our rights and obligations without restriction.
We will not be liable for any delay or failure to perform resulting from causes outside our reasonable control, including but not limited to acts of God, natural disasters, terrorism, labor strikes, or government actions.
You agree that, to the fullest extent permitted by applicable law, any claim or cause of action arising out of or related to your use of the Service or these Terms must be filed within one (1) year after such claim or cause of action arose, or be forever barred. This limitation does not apply where prohibited by mandatory consumer protection laws of your jurisdiction, and does not apply to claims based on intentional misconduct, gross negligence, or culpable injury to life, body, or health where such limitations are restricted by applicable law.
These Terms are provided in English. In the event of any conflict between an English version and a translated version, the English version shall prevail.
We reserve the right to modify these Terms at any time. When we make changes:
If you have any questions about these Terms of Service, please contact us:
General Questions: support@chitrchat.com
Privacy & Data Matters: support@chitrchat.com
ShakeBlock, LLC
Wyoming, USA
Consumer Protection: For matters related to consumer protection laws in your jurisdiction, contact us using the information above and reference your applicable consumer rights.
Last Updated: May 4, 2026
These Terms of Service are effective as of the date listed above.